Refund & Cancellation Policy

Scope

This policy applies to professional engagements described on this site: cash-flow audits, working capital diagnostics, quarterly cash reviews, and board cash memo preparation. It does not cover physical products or software subscriptions, which we do not sell.

Deposits and kickoff invoices

Fixed engagements typically require a 40% kickoff invoice before document intake begins. Quarterly retainers are invoiced at the start of each review window. Kickoff fees reserve calendar time for your engagement lead.

Cancellation before field review

If you cancel in writing before document intake is confirmed complete and before field review starts, we refund the kickoff invoice minus any non-recoverable third-party costs already approved by you, within fourteen business days of the cancellation notice.

Cancellation after work has started

Once field review or drafting has begun, fees for time already spent are non-refundable. Any unused portion of a fixed fee may be partially refunded at our discretion after we reconcile hours against the engagement letter, typically within twenty-one business days of closure.

Full refund eligibility

A full refund of amounts paid is available if we cancel the engagement for reasons within our control (for example, loss of engagement lead capacity) and no usable deliverable has been provided.

Partial refunds

Partial refunds may apply when scope is mutually reduced mid-engagement and unused phases are dropped. The revised fee is confirmed in writing before work continues.

Non-refundable items

Completed memos, delivered diagnostic briefings, and finished board cash drafts are non-refundable. Approved travel costs already incurred for on-site days are non-refundable.

Rescheduling

You may reschedule a scoping call or walkthrough once without charge if you give at least three business days’ notice. Repeated no-shows may forfeit the reserved slot without refund of related planning time billed under the engagement letter.

No-shows

If your team fails to provide agreed documents within ten business days of the intake deadline without written extension, we may pause or close the engagement and retain fees for work performed plus a scheduling hold equivalent to up to 20% of the kickoff invoice.

Refund method and timing

Approved refunds are returned to the original payment method where possible, or by bank transfer to the corporate account on the invoice. Processing typically completes within fourteen to twenty-one business days after approval.

How to request a refund

Email hello@intellinets.digital with your invoice number, engagement name, and reason. Include +88662736456 as a callback number if you prefer a call. We confirm receipt within two business days.

Exceptions

Signed engagement letters may state different commercial terms for a specific client; those terms control if they conflict with this page.